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Product Return Policy
Product Return Policy
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All returns Must be made to our
wholesale supplier Bluewater Security
Professionals LLC in accordance with
their return policy only.
wholesale supplier Bluewater Security
Professionals LLC in accordance with
their return policy only.
Bluewater Security Professionals LLC / Bruce Point Partners LLC
Return Policy:
Our goal is to satisfy our customers. We strive to offer our customers the best products at the best
possible prices. As standard policy, Bluewater Security Professionals, LLC will assist customers in
processing any manufactures warranty claims. In addition, if any products received are incomplete or
damaged, Bluewater Security Professionals, LLC will replace these items for you. However, ALL SALES
ARE FINAL for any items purchased by customers whether used or not. In some instances, Bluewater
Security Professionals, LLC may accept the return of a product, at the sole discretion of Bluewater
Security Professionals, LLC. If an order is accepted for return, a 20% restocking fee will be applied but
only under the guidelines listed below.
Products must be returned within 30 days (10 days if damaged in shipping) of your product's shipping
date. There is no restocking fee for replacing malfunctioning units or units damaged due to shipping.
Again, all returns are subjected to a 20% restocking fee. Return shipping and handling costs are not
reimbursed. Although we offer FREE Shipping on our products, we still incur the shipping costs and we
do not refund those costs.
All returns must include a Return Merchandise Authorization Number (RMA#). This enables us to
coordinate your return to get the fastest response to your needs. All returns without a RMA # will be
subject to an additional 10% processing fee. Please email returns@bluewatersecurityprofessionals.com
for your RMA# before returning any product
Items must be in original packaging, in as-new condition with the original packing slip, all warranty
cards, manuals and accessories. No refunds or exchanges will be made without the original packaging
and accessories.
We recommend using Priority Mail to ship your package back. Be sure to insure the package and
request a Delivery Confirmation receipt. DO NOT USE UPS or FEDERAL EXPRESS or AIRBORNE
EXPRESS to ship your package back. They will not deliver to US Postal Boxes.
Inside the box, include your original receipt, SIGNED and DATED with your RMA Number listed. Also
please list the reason for your exchange or return and if it is a non working product please explain the
problem. Please make a copy for your records. Send General Merchandise to:
Attn.: Returns - "Write RMA Here"
Bluewater Security Professionals
PO Box 131021
Ann Arbor, MI 48113
Phone: 734-827-2650, Fax: 734-827-2651
Please allow approximately 10 business days for your return or exchange to be processed once it has
arrived at the warehouse.
All orders refused by customer upon delivery will be subject to a 10% restocking fee.
Return Policy:
Our goal is to satisfy our customers. We strive to offer our customers the best products at the best
possible prices. As standard policy, Bluewater Security Professionals, LLC will assist customers in
processing any manufactures warranty claims. In addition, if any products received are incomplete or
damaged, Bluewater Security Professionals, LLC will replace these items for you. However, ALL SALES
ARE FINAL for any items purchased by customers whether used or not. In some instances, Bluewater
Security Professionals, LLC may accept the return of a product, at the sole discretion of Bluewater
Security Professionals, LLC. If an order is accepted for return, a 20% restocking fee will be applied but
only under the guidelines listed below.
Products must be returned within 30 days (10 days if damaged in shipping) of your product's shipping
date. There is no restocking fee for replacing malfunctioning units or units damaged due to shipping.
Again, all returns are subjected to a 20% restocking fee. Return shipping and handling costs are not
reimbursed. Although we offer FREE Shipping on our products, we still incur the shipping costs and we
do not refund those costs.
All returns must include a Return Merchandise Authorization Number (RMA#). This enables us to
coordinate your return to get the fastest response to your needs. All returns without a RMA # will be
subject to an additional 10% processing fee. Please email returns@bluewatersecurityprofessionals.com
for your RMA# before returning any product
Items must be in original packaging, in as-new condition with the original packing slip, all warranty
cards, manuals and accessories. No refunds or exchanges will be made without the original packaging
and accessories.
We recommend using Priority Mail to ship your package back. Be sure to insure the package and
request a Delivery Confirmation receipt. DO NOT USE UPS or FEDERAL EXPRESS or AIRBORNE
EXPRESS to ship your package back. They will not deliver to US Postal Boxes.
Inside the box, include your original receipt, SIGNED and DATED with your RMA Number listed. Also
please list the reason for your exchange or return and if it is a non working product please explain the
problem. Please make a copy for your records. Send General Merchandise to:
Attn.: Returns - "Write RMA Here"
Bluewater Security Professionals
PO Box 131021
Ann Arbor, MI 48113
Phone: 734-827-2650, Fax: 734-827-2651
Please allow approximately 10 business days for your return or exchange to be processed once it has
arrived at the warehouse.
All orders refused by customer upon delivery will be subject to a 10% restocking fee.